Service Operations & Digital Platforms on Xiaowei Zhang https://xiaoweiz.github.io/research_areas/service-operations-digital-platforms/ Recent content in Service Operations & Digital Platforms on Xiaowei Zhang Source Themes academia (https://sourcethemes.com/academic/) en-us Copyright © {year} Mon, 17 Aug 2026 04:00:11 +0800 Predicting Effects, Missing Distributions: Evaluating LLMs as Human Behavior Simulators in Operations Management https://xiaoweiz.github.io/publication/llm-bom-sim/ Mon, 17 Aug 2026 04:00:11 +0800 https://xiaoweiz.github.io/publication/llm-bom-sim/ SPARKLE: A Nonparametric Approach for Online Decision-Making with High-Dimensional Covariates https://xiaoweiz.github.io/publication/sparkle/ Thu, 06 Aug 2026 14:42:08 +0800 https://xiaoweiz.github.io/publication/sparkle/ Dynamic Cloud Service-Capacity Deployment with Costly Response Readiness https://xiaoweiz.github.io/publication/cloud-service-depoly/ Sun, 26 Jul 2026 21:28:42 +0800 https://xiaoweiz.github.io/publication/cloud-service-depoly/ Staffing under Taylor's Law: A Unifying Framework for Bridging Square-Root and Linear Safety Rules https://xiaoweiz.github.io/publication/taylor-staffing/ Thu, 23 Apr 2026 23:15:21 +0800 https://xiaoweiz.github.io/publication/taylor-staffing/ Cold-Start Forecasting of New Product Life-Cycles via Conditional Diffusion Models https://xiaoweiz.github.io/publication/cdlf/ Wed, 22 Apr 2026 17:47:50 +0800 https://xiaoweiz.github.io/publication/cdlf/ Optimizing Service Operations via LLM-Powered Multi-Agent Simulation https://xiaoweiz.github.io/publication/llm-mas/ Fri, 03 Apr 2026 20:25:24 +0800 https://xiaoweiz.github.io/publication/llm-mas/ Seesaw Experimentation: A/B Tests with Spillovers https://xiaoweiz.github.io/publication/seesaw/ Wed, 01 Jan 2025 20:40:11 +0800 https://xiaoweiz.github.io/publication/seesaw/ How Does Risk Hedging Impact Operations? Insights from a Price-Setting Newsvendor Model https://xiaoweiz.github.io/publication/newsvendor-hedging/ Mon, 15 Jul 2024 13:38:42 +0800 https://xiaoweiz.github.io/publication/newsvendor-hedging/ Enhancing Stochastic Kriging for Queueing Simulation with Stylized Models https://xiaoweiz.github.io/publication/stylized-model-stochastic-kriging/ Sat, 31 Mar 2018 18:06:44 +0800 https://xiaoweiz.github.io/publication/stylized-model-stochastic-kriging/ Scaling and Modeling of Call Center Arrivals https://xiaoweiz.github.io/publication/scaling-arrival-wsc/ Wed, 10 Dec 2014 18:06:44 +0800 https://xiaoweiz.github.io/publication/scaling-arrival-wsc/ A Bayesian Approach for Modeling and Analysis of Call Center Arrivals https://xiaoweiz.github.io/publication/bayesian-modeling-arrival-wsc/ Tue, 10 Dec 2013 21:16:19 +0800 https://xiaoweiz.github.io/publication/bayesian-modeling-arrival-wsc/ On the Dynamics of a Finite Buffer Queue Conditioned on the Amount of Loss https://xiaoweiz.github.io/publication/loss-process/ Thu, 09 Dec 2010 17:48:04 +0800 https://xiaoweiz.github.io/publication/loss-process/