Taylor's law

Staffing under Taylor's Law: A Unifying Framework for Bridging Square-root and Linear Safety Rules
L. Jeff Hong, Weihuan Huang, Jiheng Zhang, Xiaowei Zhang
Staffing under Taylor's Law: A Unifying Framework for Bridging Square-root and Linear Safety Rules
Scaling and Modeling of Call Center Arrivals
Xiaowei Zhang, L. Jeff Hong, Jiheng Zhang