Scaling and Modeling of Call Center Arrivals
The Poisson process has been an integral part of many models for the arrival process to a telephone call centers. However, several publications in recent years suggest the presence …
A Bayesian Approach for Modeling and Analysis of Call Center Arrivals
The Poisson process has been widely used in the literature to model call center arrivals. In recent years, however, there have been empirical studies suggesting the call arrival …