Doubly Stochastic Poisson Process

Staffing Under Taylor's Law: A Unifying Framework for Bridging Square-Root and Linear Safety Rules

Staffing rules serve as an essential management tool in service industries to attain target service levels. Traditionally, the square-root safety rule, based on the Poisson arrival …

L. Jeff Hong

• Oct 11, 2025 • 1 min read

Arrival Data

Scaling and Modeling of Call Center Arrivals

The Poisson process has been an integral part of many models for the arrival process to a telephone call centers. However, several publications in recent years suggest the presence …

Xiaowei Zhang

• Dec 10, 2014 • 1 min read

Doubly Stochastic Poisson Process

A Bayesian Approach for Modeling and Analysis of Call Center Arrivals

The Poisson process has been widely used in the literature to model call center arrivals. In recent years, however, there have been empirical studies suggesting the call arrival …

Xiaowei Zhang

• Dec 10, 2013 • 1 min read

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Doubly Stochastic Poisson Process

Staffing Under Taylor's Law: A Unifying Framework for Bridging Square-Root and Linear Safety Rules

Scaling and Modeling of Call Center Arrivals

A Bayesian Approach for Modeling and Analysis of Call Center Arrivals